Refund Policy

Our policy for refunds and returns

Refund and Return Policy

At Routers & Extenders, we strive to provide high-quality networking products. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Product return within 30 days of purchase
  • Product is in original condition with all accessories
  • Original packaging is intact
  • Proof of purchase is provided

2. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team at info@routersandextenders.com
  2. Provide your order number and reason for the refund request
  3. Our team will review your request within 3 business days
  4. If approved, we will provide instructions for returning the product
  5. Once we receive and inspect the returned item, the refund will be processed

3. Non-Refundable Items

The following items are not eligible for refund:

  • Products damaged due to misuse or improper installation
  • Products without original packaging or accessories
  • Products returned after the 30-day window
  • Software products or digital downloads

4. Refund Methods

Refunds will be issued using the original payment method. Processing time may vary depending on your payment provider:

  • Credit card refunds: 5-7 business days
  • PayPal refunds: 3-5 business days
  • Bank transfers: 7-10 business days

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.

6. Defective Products

If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

7. Contact Information

If you have any questions about our refund policy, please contact us:

Email: info@routersandextenders.com
Phone: +1 (800) 123-4567

This policy is subject to change without notice. The version published on our website is the most current and applicable policy.